Assistant Front Office Manager Austin, TX

Assistant Front Office Manager

Full Time • Austin, TX

About our Company

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York and Los Angeles; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad Las Vegas and NoMad London.

We are seeking a dynamic Assistant Front Office Manager to join our team.  A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.


  1. Greet every guest with a smile and maintain eye contact
  2. Must be courteous and gracious, maintaining a professional demeanor at all times
  3. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
  4. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
  5. Supervises daily front office functions to ensure courteous and professional guest service levels
  6. Resolve guest complaints in a satisfactory manner
  7. Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
  8. Assist in scheduling front office staff appropriate to forecasted business levels, when needed
  9. Follow up with front office staff on daily shift and individual duties
  10. Provide verbal instruction and guidance compliant with the company’s policies and standards
  11. Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
  12. Responsible for maintaining front office/lobby appearance while on duty
  13. Maintain proper collateral and supply inventory to support all appropriate front office activities
  14. Coordinate relocation of guests when necessary
  15. Maintain proper operation of all aspects of our Property Management System
  16. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
  17. Participate in scheduled departmental and administrative meetings as requested
  18. Play an active role in recruitment, interviews, onboarding and training
  19. Play an active role in your departments development and engagement
  20. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
  21. Be familiar with all safety and emergency procedures including OSHA requirements
  22. Attend relevant meetings

Core Competencies

  1. High School diploma or general education degree (GED)
  2. Three (3) years related experience in hospitality or service industry preferred
  3. Strong communication skills
  4. Collaborative spirit
  5. Ethical Conduct
  6. Computer Proficiency: Microsoft Office, Opera PMS   
  7. Positive Attitude
  8. Eye for Detail
  9. Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.  

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities.  LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

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Our Brand Offers:

Competitive Compensation
Employer Subsidized Medical, Dental and Vision Insurance
401(k) Plan with Employer Match
Life Insurance
Short-Term and Long Term Disability
Tuition Reimbursement
Discounts at all our Hotels and F&B Outlets
New Employee Referral Fees & many more exciting top secret employee perks!